PRIME COVER ASSIST

Clear answers.
People when you need them.

Explore published guidance or speak with the Prime Cover team. This help service does not access private policy records or make insurance decisions.

Open Ask Prime Cover at the bottom of the page to browse answers or ask a general question.

Keep general chat free of personal details. If you need a reply, use Request staff follow-up to submit your name, phone number or email, a short enquiry, and consent to be contacted. Never share identity documents, wallet PINs, passwords, one-time codes or sensitive medical details.

By default, questions are processed on this website and not stored as a chat transcript. You can choose to share an unanswered question with authorised managers. Optional AI matching, when enabled and expressly selected, sends the current question and a limited published-answer catalog to OpenAI; provider data-retention terms apply.

Contact the Prime Cover team →

Submitting the staff follow-up form saves your enquiry and contact consent in Prime Cover’s private staff inbox and gives you a reference. Our support team will contact you to help. Staff handle replies during office hours; this does not issue cover or submit a formal claim. No chat transcript is attached, and no automatic email or SMS is sent by this feature. Opening a contact or WhatsApp link alone does not send a message.